Cancellation & Refund Policy
Activities, Courses & Youth Programs | Membership | Events | Lodges | Books & Merchandise
Activities, Courses & youth programs
IF YOU NEED TO CANCEL
We understand that life happens and things come up, but as a part of The Mountaineers' community, its important to consider the impact of cancellations on other members and volunteers. Volunteer leaders have made a commitment to you, and to The Mountaineers’ community by posting their trips - and they hope and expect that you will do the same! You would reasonably expect a leader to let you know if an activity is cancelled, so please do the same and let us know if you’re no longer able to make it. Please read our blog post about practicing good cancellation etiquette for more information.
A NOTE ABOUT “NO SHOWS”
The Mountaineers does not have any specific “No Show” policy - activity participants are marked as a “No Show” if they do not provide any advanced notice of their cancellation. While “No Shows” don’t mean that you’ll be blocked from attending future trips, please note that a leader may take a history of “No Shows” into consideration if they’ve required Leader Permission to attend their trip.
How do I cancel?
How to cancel from an activity or a course depends on whether the activity is open for registration and whether a fee is charged. Visit the My Activities and My Courses & Programs section of your My Profile page. Click on the title of the activity or course to get to its detail view. Please note that Global Adventures, Youth Programs, and several Other Programs have specific unique cancellation policies outlined below.
All course and activity fees incur a cancellation processing fee. This fee is $10 for course and activity fees that are $50 and greater and $5 for fees under $50. Depending on when you cancel, you may or may not receive a refund. Cancellations that occur after registration has closed may only receive a partial refund or none at all if we are unable to fill the slot. Refunds, after registration has closed, are up to the leader's discretion.
read the course description
Some courses have special cancellation policies due to the logistics of the course (for example, if the course committee has up-front expenses like reserving lodging or renting equipment, there may be an earlier no-refund date for participants on the course). Be sure to read your course description in full to understand the cancellation policy. If nothing is listed on the course description, this page applies.
if Registration is Open and Payment is required
If there is a fee for the activity and the activity is still open for registration, click on the "Edit or Cancel" button in the "Registration" portlet. You will receive a refund of the fee you paid minus the administrative cancellation fee (This fee is $10 for course and activity fees that are $50 and greater and $5 for fees under $50). In some cases an additional cancellation fee may apply; if so, it will be listed in the Leader's Notes section of the activity's details.
IF REGISTRATION IS CLOSED AND PAYMENT IS REQUIRED
If there is a fee for the activity and registration is closed, contact the leader to cancel. Click on the leader's name in the "Roster" tab. Leaders review refund requests on a case-by-case basis and will determine the amount (if any) of the refund. If your status for the course is Cancellation Pending then we have been notified of your refund request.
IF REGISTRATION IS OPEN AND FREE
If registration for the activity is still open and there is no fee for the activity, click on the "Edit or Cancel" button in the "Registration" portlet.
if Registration is closed and FREE
If the activity registration is closed and there is no fee for the activity, contact the leader to cancel. Click on the leader's name in the "Roster" tab or "Contacts" portlet at the lower right of the page.
Global Adventures
If the activity is a Global Adventure, please visit the "Leader's Notes" section of each Global Adventure for its cancellation and refund policy. Global Adventures for which you are registered are in the My Activities section of your My Profile page. If no cancellation information is listed for a particular trip please contact the leader. Click on the leader's name in the "Roster" tab "Contacts" portlet at the lower right of the Global Adventure page. Note that Global Adventures incur a $100 cancellation fee.
summer Camp
Transfer policy: Campers can transfer from one session of camp to another without penalty until 2 weeks before the session they are transferring out of. Transfers within 2 weeks of the registered session will be considered a cancellation. Ability to transfer is contingent upon available space in the session the camper wishes to transfer to.
If transferring between camps of differing costs, the difference in program fee will be subject to the refund guidelines outlined in the cancellation policy below.
Cancellation policy: Campers canceling before May 1 will receive a full refund minus a $10 administrative fee. Campers canceling between May 1 and two weeks before the registered session will receive a 50% refund. Campers canceling within two weeks of the registered session will not receive a refund. This policy also applies to camp transportation services. Exceptions to the policy are rare and occur at the discretion of the Camp Director.
In the event that the camp team cancels a course or activity, campers effected by the cancellation will receive a full refund minus a $10 administrative fee.
Break Camp & After-School Programs
Participants canceling more than 14 days before the start date of their program will receive a full refund minus a $10 administrative fee. Participants canceling within 14 days of the program start date will not receive a refund.
In the event that the camp or after-school team cancels a course or activity, participants effected by the cancellation will receive a full refund minus a $10 administrative fee.
Mountaineers Adventure Club, Explorers and Pathfinders
Participants in Mountaineers Adventure Club pay monthly dues. Cancellation out of MAC must be received in writing by the 25th of the month in order to avoid being charged the following month. Written cancellations must either be in hard copy form with both the parent and youth signature OR via email with both the parent and youth cc'd on the email. Participants who cancel will be eligible to rejoin during the September or January open enrollment period.
Membership
The Mountaineers reserves the right to refuse or cancel a membership in The Mountaineers at any time and for any reason. If The Mountaineers refuses a new or renewing membership, members will be issued a refund for the remaining portion of their membership at the time of termination.
canceling a Membership
Membership cancellation requests received within 90 days of joining may be eligible to receive a full refund less a $10 cancellation fee. Cancellations requests received after 90-days will not be eligible for a refund.
Cancellations will be accepted via phone, fax, or email, and must be received by the stated cancellation deadline. All refund requests must be made by the primary membership contact or credit card holder. Refunds will be credited back to the original credit card used for payment.
The above policies apply to all The Mountaineers memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for specific policies.
Events
You will receive a full refund less a 20% processing fee for cancellations made in advance of the close of registration. After this time, no refunds will be issued for ticket purchases.
Lodge Reservations
You will receive a full refund if you cancel your stay by noon on the Thursday before your weekend stay. To cancel a lodge stay visit the "My Lodge Stays" page of your profile page. Choose the lodge stay you wish to cancel by clicking on its title and then click the cancel button for each person you wish to cancel.
This policy applies to typical weekend stays which generally include Friday night, Saturday night and occasionally Sunday nights for holiday weekends. If your stay is mid-week or not a typical weekend, you must cancel by reservation closing date and time to receive a full refund. Visit the lodge stay page to find this information.
If you're feeling ill and need to cancel, we will provide a full refund or transfer your lodge stay to another time. See our flu policy for more information and contact the lodge host to cancel or make other arrangements.
Online Book & Merchandise Purchases
If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund to your original form of payment for items returned within 14 days. All returned items must be in their original condition. Your packing slip is not a prepaid mailing label. Customers must pay for return shipping. Electronic books are non-refundable, if you are having compatibility issues please contact customerservice@mountaineersbooks.org.
Bookstore Purchases
Book and merchandise purchases made at the Seattle Program Center Bookstore are returnable within 30 days of purchase for an exchange or full refund if in new condition. All sales are final on permits, "seconds" book titles, clearance items, and maps.